![]() Refund timing will be based on the price of the item, payment method, fraud history check, etc. Faster Refunds: Customers can receive faster refunds.Please see the Partial Keep It option above. For example, if the product has a small scratch and the customer agrees to keep the item for a 10% discount. You have the option to issue an adjustment or discount on the original order to avoid a return.Keep in mind that Walmart monitors your appeals. You can dispute refunds by contacting Walmart Seller Support. You are expected to issue a full refund.If you do not process the return within 48 hours, Walmart will automatically refund the buyer.The return’s status will change to “delivered” once the tracking information is recognized by the system. Once you receive the item, you have 48 hours to issue a refund.If the sellers have any issues with returns, they can file a dispute. Restocking Fee: No Restocking Fees may be applied except for eligible items set up with Return Exceptions.Don’t issue a refund before you receive the item.Other important rules about refunds and returns: It is your internal account’s name for your return center, and you may set it to anything for your internal use. Returns Center (Alias) is just a text field including the alias of your return center on the Walmart account.Leave the cell blank if you want the product to use the default value set up in your Walmart Seller Center.This file can be imported to GeekSeller via tools > CSV products data import. Keep in mind that leaving fields empty will cause products to be assigned the default options specified in your Seller Center. The table below represents the CSV file that can be used to update the values mentioned above. Overwriting individual product return/refund settings in bulk via CSV The description must adhere to the Walmart Marketplace Returns Policy.Here you can add a description of your return policy which will be available for customers. You can also decide to offer replacements for the items listed under a specific category.You can choose the category of item, different return reasons, percent of a refund, and max amount that will be refunded.You can offer discounts to avoid the return, encourage a seller to keep the product, and still keep the profit. Here you can offer additional options for customers who want to return the item. You can edit global settings in your Seller Central panel to assign the “Keep it” rule to all products within a certain category and/or price range. ![]() Walmart will immediately issue a refund for such items and the status will go straight to “completed.” In addition, we will show a “Keep it” label with the return record to let a seller know that the “keep it” rule was triggered. When a customer returns this kind of item Walmart issues the refund immediately and tells the customer to keep the item. Items below a certain price are not worth shipping back.
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